Refund Policy
When you can get a refund or replacement, and how to request one.
Used and opened products
For health and safety reasons, we cannot accept returns of opened or used vape products unless they are faulty. Last updated: November 4, 2026.
Damaged, faulty or wrong items
Email info@chromecartdisposables.com within 7 days of delivery with your order number and clear photos. If the issue is confirmed, we will send a replacement or issue a refund. Please keep the product and packaging until the matter is resolved.
Orders that do not arrive
If your tracking stalls for more than 10 business days, or shows delivered but you do not have the parcel, contact us. We will investigate with the carrier and, where the parcel is confirmed lost, refund or replace it. See our shipping policy for more.
Cancellations
You can cancel free of charge before your order ships. Once it has been dispatched, it can no longer be cancelled.
How refunds are paid
Approved refunds go back to the original payment method where possible, or by another agreed method if not. Your payment provider may take several business days to show the money.
When we may refuse
We may refuse a claim made outside these time limits, or where an address you supplied was wrong, a parcel was refused or seized under local law, or we find evidence of misuse or abuse of this policy.